Website Design - Terms & Conditions
Last updated: October 2026
These Terms & Conditions apply to website design and development services provided by Hey Frankie (“I”, “me” or “the Designer”) to the client (“you” or “the Client”).
By accepting a written quotation or proposal, you agree to these Terms & Conditions alongside the specific scope of work, fees and deliverables set out in your quotation.
1. Services and project scope
1.1. The services provided will be outlined in your individual quotation or proposal. This will include the agreed scope of work, deliverables, fees and any estimated timescales.
1.2. Any work requested outside the agreed scope, including additional pages, features, integrations, design changes or functionality, may incur additional charges.
1.3. Any additional work will be discussed and agreed before it begins. Where appropriate, a revised quotation or estimate will be provided.
1.4. Unless specifically included in your quotation, website design does not include copywriting, professional photography, branding, logo design, paid plugins, third-party subscriptions, ongoing maintenance or advanced SEO services.
2. Payment terms
2.1. A 50% deposit of the total project fee is required before work begins. The remaining 50% is payable upon completion of the agreed website project and before final handover or transfer of ownership.
2.2. The deposit confirms your booking and allows work to be scheduled. Work will not begin until the deposit has been received.
2.3. Invoices are payable within the payment period stated on the invoice. Unless otherwise agreed in writing, invoices are due within 7 days.
2.4. Where payment is overdue, I reserve the right to pause work until the outstanding balance has been paid. Any resulting delay to the project timeline will be communicated to you.
2.5. Any additional work agreed outside the original quotation will be invoiced separately.
2.6. All prices will be clearly stated in the quotation. Any applicable taxes will be identified on the invoice.
3. Client responsibilities
3.1. You agree to provide the content and information required to complete your website, including text, images, logos, branding, contact details, business information and any other agreed materials.
3.2. You are responsible for ensuring that all content supplied is accurate, lawful and suitable for publication, and that you have the necessary rights and permissions to use it.
3.3. You agree to provide feedback, approvals and requested information within a reasonable timeframe so the project can progress.
3.4. If content, feedback or approvals are delayed, the project timeline may need to be extended. If a project is delayed for an extended period, I may contact you to agree a revised schedule and any implications for the original quotation.
3.5. You are responsible for checking the accuracy of all website content before approving the finished website, including spelling, pricing, services, contact details, links and legal information.
4. Design, revisions and approval
4.1. The quotation will specify the number of revision rounds included in the project. Unless otherwise stated, the project includes two rounds of revisions.
4.2. A revision round means a consolidated set of reasonable amendments to the work presented. It does not include a complete change of direction, a new design concept or substantial changes to the agreed scope.
4.3. Additional revisions or changes beyond the agreed scope may be charged at my current hourly rate or quoted as a separate piece of work. Any additional costs will be agreed before the work proceeds.
4.4. You are responsible for reviewing the website during the design process and providing clear feedback.
4.5. Final approval confirms that the website reflects the agreed brief. Any further changes requested after approval or handover may incur additional charges.
5. Project timelines
5.1. Estimated project start and completion dates will be agreed where possible. These dates are estimates unless a specific deadline has been expressly agreed in writing.
5.2. Timelines depend on receiving the necessary content, feedback, approvals and payments on time.
5.3. I will make reasonable efforts to meet the agreed timeline and will communicate any significant changes as soon as reasonably possible.
5.4. Delays caused by late content, changes to the brief, third-party providers or circumstances outside my reasonable control may affect the completion date.
6. Website platforms, hosting and domains
6.1. Websites will be built using the platform agreed in your quotation, such as Squarespace or Wix.
6.2. Platform subscriptions, domain registration, hosting, premium templates, paid plugins, third-party software and other recurring or external costs are not included unless expressly stated in the quotation.
6.3. You are responsible for paying ongoing platform, domain, hosting and third-party subscription fees directly to the relevant providers, unless otherwise agreed in writing.
6.4. Where possible, website subscriptions and domain registrations should be held in your name and under your control. You are responsible for maintaining access to your accounts and keeping payment details up to date.
6.5. Third-party platforms and services are subject to their own terms, pricing, features and technical limitations. I cannot guarantee that their features, pricing or availability will remain unchanged.
6.6. I will make reasonable efforts to build and test the website across common screen sizes and devices. However, exact appearance and functionality may vary between browsers, devices and future platform updates.
7. Website launch and handover
7.1. Before launch or handover, you will be given an opportunity to review the website and identify any issues relating to the agreed scope.
7.2. The final balance must be paid before final handover, transfer of ownership or release of any agreed deliverables, except where otherwise agreed in writing.
7.3. Where included in the quotation, handover may include a basic walkthrough or training session to help you manage your website.
7.4. Following handover, you are responsible for managing your website, keeping your account secure, updating content and maintaining any subscriptions, unless ongoing support has been agreed separately.
8. Intellectual property and usage rights
8.1. You retain ownership of the original content, branding, images and other materials that you supply, subject to any third-party rights.
8.2. Once the project has been paid for in full, you may use the completed website design and bespoke deliverables created specifically for your project for your business.
8.3. Any transfer or licence of rights applies only to the bespoke work created for your project. Third-party software, fonts, stock images, templates, plugins and platform assets remain subject to their own licences and terms.
8.4. I retain ownership of my pre-existing materials, working methods, reusable tools, templates and know-how. These may be used in other projects, provided your confidential information and bespoke materials are not improperly disclosed or reused.
8.5. I may request permission to display the completed website or selected work in my portfolio, on my website or on social media. I will respect any confidentiality agreement made with you.
9. Search engine optimisation and performance
9.1. Where included in your quotation, basic SEO may cover agreed tasks such as page titles, meta descriptions, image alt text and basic page structure.
9.2. SEO work does not guarantee search engine rankings, traffic, enquiries, sales or a particular position in search results.
9.3. Website performance, accessibility, rankings and conversions can be affected by factors outside my control, including platform limitations, search engine algorithms, third-party tools, hosting and the content supplied.
9.4. Advanced SEO, ongoing optimisation, analytics management, advertising, conversion-rate optimisation and copywriting are excluded unless specifically agreed.
10. Third-party services and integrations
10.1. Where the website uses third-party services, including booking systems, payment providers, mailing list platforms, maps, social media feeds or other integrations, those services remain subject to their own terms and policies.
10.2. I will make reasonable efforts to configure agreed integrations correctly. However, I cannot guarantee the uninterrupted operation, compatibility or continued availability of third-party services.
10.3. Any third-party subscription fees or charges are your responsibility unless otherwise stated in the quotation.
11. Privacy, cookies and legal compliance
11.1. You are responsible for ensuring that your business website complies with the laws and regulations applicable to your business, including relevant privacy, data protection, cookie, accessibility and consumer information requirements.
11.2. Unless expressly included in the quotation, legal advice, privacy policies, cookie policies, terms of sale and other legal documents are not included in the website design service.
11.3. I can add legal text or policies supplied or approved by you, but this does not constitute legal advice or a guarantee of compliance.
11.4. You are responsible for ensuring that any personal data collected through your website is handled lawfully and that any forms, mailing lists, analytics or tracking tools are configured appropriately for your business.
12. Cancellation, suspension and termination
12.1. If you wish to cancel a project, you must notify me in writing.
12.2. If a project is cancelled after work has begun, you will be responsible for paying for work completed up to the cancellation date, together with any reasonable, unavoidable third-party costs or commitments incurred specifically for the project, where legally recoverable.
12.3. Any deposit already paid will be taken into account when calculating the amount due. Any refund or further payment will be determined by the work completed, costs incurred and applicable legal rights. A deposit will not automatically be treated as non-refundable.
12.4. I reserve the right to pause or terminate a project if invoices remain unpaid, required information is repeatedly not supplied, or the project cannot reasonably proceed. Where appropriate, I will give written notice and an opportunity to resolve the issue.
12.5. If I am unable to complete a project, I will inform you as soon as reasonably possible and arrange an appropriate settlement for work not completed, taking account of payments made and applicable legal obligations.
12.6. Where you are a consumer, any statutory cancellation rights that apply to your contract will remain unaffected. Additional arrangements may be required where you ask me to begin work during a statutory cancellation period.
13. Support and maintenance after launch
13.1. Unless expressly included in your quotation, ongoing website maintenance, updates, troubleshooting, content changes and technical support are not included in the project fee.
13.2. Additional support can be arranged separately and will be charged at the rate or fee agreed in advance.
13.3. I am not responsible for problems arising after handover from changes made by you or another third party, platform updates, expired subscriptions, account access issues or third-party service failures. If support is required, I can assess the issue and quote for any additional work.
14. Liability
14.1. I will carry out the agreed services with reasonable care and skill.
14.2. I am not responsible for losses arising from inaccurate or incomplete information supplied by you, unauthorised changes made after handover, or failures of third-party services outside my reasonable control.
14.3. Nothing in these Terms & Conditions excludes or limits any liability or rights that cannot lawfully be excluded or limited, including applicable consumer rights and liability for death or personal injury caused by negligence.
14.4. Any other limitation of liability must be interpreted in accordance with applicable law and will not apply where it would be unlawful or unenforceable.
15. Confidentiality
15.1. Both parties agree to treat confidential business information shared during the project with reasonable care and not to disclose it to others except where necessary to carry out the agreed work, required by law or authorised by the other party.
15.2. This does not apply to information that is already public, independently developed or lawfully obtained from another source.
16. Changes to these Terms & Conditions
16.1. The version of these Terms & Conditions provided when you accept the quotation will apply to that project, unless changes are agreed in writing.
16.2. Any changes to the project scope, fees or deliverables must be agreed by both parties in writing.
17. Governing law
17.1. These Terms & Conditions are governed by the laws of Scotland, where applicable, and the courts of Scotland will have jurisdiction, subject to any mandatory legal rights that apply to the Client.
17.2. If any part of these Terms & Conditions is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
18. Contact
For any questions about these Terms & Conditions, please contact:
Hey Frankie
Email: frankie@heyfrankie.co.uk
Website: www.heyfrankie.co.uk
By accepting a quotation or proposal from Hey Frankie, you confirm that you have read and agreed to these Terms & Conditions, subject to any applicable statutory rights.